Now and Laters

As a service designer, I often focus mostly on the alleviation of current negative services and experiences. (Re-designing banking, health, transportation, etc.) Or for imagining iterative, hopefully radical, evolutions of current services. An article I read today from the P2P foundation (http://blog.p2pfoundation.net/do-we-really-need-jobs/2011/09/16), coupled with my Service Design education, and having once read Kurt Vonnegut's "Player Piano" gave me a mild Eureka Moment today. and now it's gone. when computers can automate services, and perform then better than a human can, where are humans still valuable in service? manufacturing has been taken away from us, services will be taken away from us soon enough. so where does that leave us? we know what products and services we want to buy, but where does a human fit into the picture as far as service offerings? innovation and testing? holistic understandings? unfinished thoughts, better posted then left to rot